Grace isn’t just a tool. She’s a fully trained, bilingual, AI-powered customer support specialist built to deliver exceptional service, scale with demand, and transform how businesses connect with their customers.
Developed by Simpliify LLC, in collaboration with its partners, Grace was created with one bold mission: to eliminate the pain points that plague traditional customer support while saving companies up to 50% or more in operating costs. Whether she’s supplementing your existing call center by taking overflow calls or replacing it entirely, Grace ensures no customer is ever put on hold, ignored, or underserved.
Why Grace Exists
We built Grace because businesses deserve more than outdated systems, burned-out staff, and frustrated customers. Too many support centers struggle with:
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Long wait times
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Staffing and training headaches
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Fragmented communication channels
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Outdated technology
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Poor follow-up processes
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Language barriers
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Inconsistent service quality
Grace solves them all.
What Grace Can Do
Grace is trained, tested, and ready to work on day one—no onboarding, no downtime. She delivers real-time support across phone, email, chat, and social media, speaking fluently in English and Spanish, and always keeping the customer experience consistent and professional.
But she doesn’t just respond; Grace resolves.
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Diagnoses issues and walks customers through solutions
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Handles overflow calls so no one ever hears “please hold” again
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Follows up automatically, so no one falls through the cracks
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Upsells and cross-sells relevant services or products
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Captures and qualifies leads, handing off only the hottest prospects
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Generates actionable analytics to improve performance and ROI
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Amplifies 5-star reviews into dynamic, shareable social proof
She’s your customer support, revenue generator, marketing amplifier, and frontline receptionist—all in one.
The Simpliify Philosophy
At Simpliify LLC, we believe automation should work for you, not replace you. Grace is designed to complement your team, empower your staff, and scale your service without scaling your payroll. We’re here to help you do more with less and do it better than ever before.
Want to Meet Grace in Action?
Experience Grace for yourself by calling 845-456-8200 and simulating a support inquiry for the Human Touch Super Novo Massage Chair. She’ll guide you through a resolution and even offer a care package upsell, just like she would for your customers.
Let’s Simplify Customer Support. Together.
Whether you’re looking to cut costs, improve customer satisfaction, or modernize your operations, Grace is your unfair advantage. Let us show you how she can transform your business, starting day one.
👉 Schedule a demo now or contact us at support@gracecx.com | 407-786-9900
