Never Miss a Call Again – How Grace Eliminates Hold Times Let’s face it—no one likes being put on hold. Whether it’s two minutes or twenty, wait times erode trust, create frustration, and often cost you a customer. In a world where instant service is expected, businesses that can't keep up risk losing not just sales, but loyalty. That’s where…
The average customer support rep costs you $4,000–$6,000 per month when you factor in salary, training, benefits, and management. Multiply that across a full team, and you're looking at tens—if not hundreds—of thousands every year. For many businesses, it's the single biggest operating expense outside of payroll. Now imagine cutting those costs by at least 50%—without sacrificing service quality. That’s…
One customer reaches out on social. Another sends an email. A third calls your hotline. Before you know it, your team is juggling platforms, repeating questions, and losing valuable context. It’s a recipe for fragmented communication, dropped balls, and frustrated customers. Enter Grace, your all-in-one, omnichannel AI support assistant. Grace is designed to bring everything together. Whether a customer contacts…
