Grace for Distributors
AI-Powered Customer Support That Keeps Your Channel Running Smoothly
In the world of distribution, time is money, and every delay can ripple down the supply chain. Whether you’re supporting wholesalers, resellers, or retail partners, Grace ensures every question, issue, or order request gets answered instantly, 24/7, without hold times or miscommunication.
Distributor Support Just Got Smarter
Distributors depend on speed, accuracy, and reliability. That’s where Grace steps in. As your fully trained, bilingual AI-powered customer support assistant, Grace handles high volumes of distributor inquiries, resolves issues on the spot, and keeps everyone in the loop without increasing your headcount or overwhelming your team.
How Grace Supports Distributors
✅ Instant Answers to Order Status & Inventory Inquiries
Distributors no longer need to wait on hold to check stock, shipping timelines, or order confirmations. Grace provides real-time updates, synced with your systems, 24/7.
✅ Automate Pricing, Policy, and Product Info Requests
From bulk pricing to return policies, Grace can deliver accurate, pre-approved responses instantly, ensuring every distributor gets consistent information, no matter who’s asking or when.
✅ Handle Overflow So No Call Gets Missed
When your internal team is busy or offline, Grace steps in. She handles overflow calls and inquiries so your distributors are never left waiting or feeling unsupported.
✅ Reduce Support Costs Without Reducing Service
Grace works for as little as $0.67 per minute, replacing the need to hire and train additional staff during busy seasons or expansion. You only pay for the minutes she’s actually working.
✅ Qualify Leads & Push Opportunities to Sales
Distributors often come with questions that could lead to larger orders or new product interest. Grace captures these signals and routes hot opportunities directly to your sales team.
✅ Support in English & Spanish
Have a global or bilingual distribution network? Grace speaks fluent English and Spanish, ensuring clear communication across diverse territories and partners.
✅ 24/7 Availability for Global Time Zones
Whether your distributors are in New York, Mexico City, or Madrid, Grace is always on. She answers emails, chats, and calls across time zones without additional staffing requirements.
Example: How Grace Helps a Distributor
A reseller inquires about a late shipment at 6:45 PM. Grace answers the call, pulls order details in seconds, confirms the shipment status, and provides a tracking link. The distributor asks about compatible accessories for the product Grace lists the options, confirms availability, and offers to place a follow-up call from sales. The entire interaction takes less than 4 minutes, and no one had to stay late to handle it.
Why Distributors Love Grace
✅ Fast, no-hold-time service
✅ Accurate, consistent responses
✅ 24/7 access to answers and updates
✅ Clear communication in multiple languages
✅ No gaps between sales, service, and fulfillment
✅ A modern, professional experience that reflects your brand
Try Grace for Yourself
Call 845-456-8200 and pretend you’re a distributor checking on a shipment for the Human Touch Super Novo Massage Chair. Grace will walk you through the update, suggest related products, and offer to connect you with sales. You’ll see how she makes your team look sharp, even after hours.
Give Your Distributors the Support They Deserve
Grace ensures your partners always have the answers they need without the wait, frustration, or staffing headaches. She’s your frontline, your overflow, and your always-on support solution.
👉 Book your demo now or contact us at support@gracecx.com | 407-786-9900
Let Grace take care of your distributors so you can focus on scaling your business.
