Grace 24/7 Support
Always On. Always Accurate. Never Sleeps.
In today’s on-demand world, your customers expect answers, not tomorrow, not when business hours resume, but right now. That’s why Grace was built.
Grace is your fully trained, AI-powered customer support assistant who never clocks out. She works around the clock, 24 hours a day, 7 days a week, to deliver fast, intelligent, and consistent service whenever your customers reach out.
Whether it’s midnight, a holiday, or your busiest time of year, Grace is always there, resolving issues, answering questions, booking appointments, and even upselling services without missing a beat.
What 24/7 Support with Grace Really Means
✅ Instant Response. Every Channel. Every Time.
Grace answers phone calls, emails, web chats, and social media messages immediately, no more voicemails, no hold times, no “please call back during business hours.”
✅ Around-the-Clock Coverage Without Around-the-Clock Payroll
Grace delivers consistent, high-quality support at any time of day for just $0.67 per minute (and less with higher volume), a fraction of the cost of hiring a night or weekend support team.
✅ Global Time Zone Coverage
Whether your customers are in New York, LA, London, or Latin America, Grace responds in real time, eliminating delays caused by time zone gaps.
✅ Handles Overflow and After-Hours Volume
Even during business hours, Grace can handle overflow calls when your human team is busy and take over entirely after hours to ensure uninterrupted support coverage.
✅ Trained to Troubleshoot and Resolve
Grace isn’t just reading scripts. She’s trained to diagnose problems, walk customers through step-by-step resolutions, and escalate only when needed—just like your best live agents.
✅ Books Appointments, Follows Up, and Closes the Loop
She can schedule consultations, send follow-ups, provide care instructions, and even upsell relevant products or packages, even at 3:00 AM.
✅ Bilingual Support Included
Grace fluently supports English and Spanish, ensuring your diverse customer base always gets the help they need, without language barriers or the need for additional staff.
Real-World Use Case:
A frustrated customer calls your support line at 11:18 PM with an error on their device. Grace picks up instantly, identifies the issue, walks them through a fix, and offers an upgrade package. The customer feels heard, helped, and impressed, all without a single human needing to be awake.
Why Businesses Love Grace’s 24/7 Support
-
🕒 Eliminates support “blackout” hours
-
💸 Reduces after-hours labor and overhead
-
🔄 Provides consistent service quality around the clock
-
📞 Never misses a call, email, or inquiry
-
🌍 Supports customers in any time zone
-
💬 Serves both English and Spanish speakers with ease
-
📈 Turns nighttime inquiries into daytime revenue
Try Grace Right Now
Call 845-456-8200 and simulate a late-night support issue with the Human Touch Super Novo Massage Chair. Grace will walk you through the resolution and even offer an upsell, just like she does for customers at all hours.
Never Close the Door on a Customer Again
With Grace, your support is always open, always ready, and always delivering value, without the cost or complexity of staffing around the clock.
👉 Schedule your 24/7 Grace demo now or contact Joseph M. Terp at joseph@gracecx.com | 407-786-9900
Let Grace be the always-on solution your customers expect—and your competitors wish they had.
