Grace for Personal Injury Medical Providers
Automate PI Patient Intake, Scheduling, and Case Coordination—Without Adding Staff
When you’re treating personal injury patients, every missed call, delayed follow-up, or incomplete record can impact case outcomes, collections, and patient trust. Grace is your fully trained, AI-powered front-desk assistant, working 24/7 to support patients, streamline intake, and keep your PI cases on track without hiring more staff.
What Can Grace Do for PI Medical Practices?
✅ Answer Every Call Immediately, Even After Hours
PI patients don’t always call during business hours. Grace ensures you never miss a referral or appointment request by answering every call instantly, day or night. She captures all essential information and keeps your schedule full.
✅ Automate Personal Injury Intake
Grace gathers all the key info needed for PI cases, date of injury, accident type, attorney details, insurance info, and body part complaints, so your team can hit the ground running with documentation that supports billing and care.
✅ Schedule Appointments Automatically
Grace integrates with your calendar to book, reschedule, or confirm appointments in real time, reducing no-shows and keeping injured patients on track with their care.
✅ Follow Up on Missed Visits or Paperwork
Grace follows up with patients who haven’t completed intake forms, missed appointments, or haven’t submitted attorney info—so you don’t have to chase them down.
✅ Speak with Patients in English or Spanish
With full fluency in English and Spanish, Grace eliminates language barriers, ensuring injured patients feel understood and supported at every step.
✅ Serve as a 24/7 Liaison Between Patients and Law Offices
Need to confirm a letter of protection, request accident reports, or provide medical updates to attorneys? Grace handles the communication flow or queues it up for your staff—keeping legal teams in sync with your care timeline.
✅ Reduce Admin Overhead & Boost Efficiency
Grace works for as little as $0.67 per minute, delivering consistent, HIPAA-compliant patient service while reducing the need for full-time phone staff or overtime hours.
Use Case: A PI Referral Calls at 8:15 PM
Grace answers immediately, welcomes the patient, confirms they were referred by an attorney, and collects their accident date, injury complaints, and legal contact. She schedules their first visit, sends intake forms by text, and notifies your office with a full case summary before your team arrives the next morning.
Why PI Medical Providers Love Grace
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📞 No more missed or unanswered calls
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🧾 Full, accurate PI patient intake automated
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📅 Real-time appointment scheduling
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📈 Reduced no-shows and faster case onboarding
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🗣️ Seamless bilingual communication
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🤝 Improved coordination with law offices
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💰 Significant savings on admin costs
Try Grace in Action
Call 845-456-8200 and act as a patient asking about care for an injury. Grace will walk you through the support process, gather the right details, and even offer a care package upsell, just like she would for your next PI patient.
Ready to Automate the Front Office for Your PI Patients?
Grace ensures your medical team stays focused on care while she takes care of the phones, intake, scheduling, and follow-ups. No voicemails. No missed revenue. Just smooth operations and better patient satisfaction.
👉 Schedule your Grace demo now or contact us at support@gracecx.com | 407-786-9900
