Privacy Policy

Effective Date: March 10, 2025

GraceCX, LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal information when you interact with our website www.gracecx.com, utilize our services, or engage with us through other channels. By accessing our services, you consent to the terms described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: This includes details such as your full name, email address, phone number, mailing address, and any other information you provide voluntarily when contacting us, subscribing to our newsletter, or using our services.

• Technical Information: We gather data such as your IP address, browser type, operating system, and information about your interactions with our website. This is achieved through cookies and similar technologies.

• Usage Data: Information regarding your use of our services, including the pages you visit, the time and date of your visits, and other diagnostic data.

2. How We Collect Information

We collect information through various methods:

• Direct Collection: When you provide information directly to us by filling out forms on our website, communicating with us via email or phone, or participating in surveys or promotions.

• Automated Technologies: As you navigate through our website, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment, browsing actions, and patterns.

3. Use of Collected Information

The information we collect is used for the following purposes:

• Service Delivery: To provide, operate, and maintain our services, including processing transactions and managing accounts.

• Communication: To respond to your inquiries, send newsletters, promotional materials, and other information related to our services.

• Improvement: To analyze user behavior and feedback to enhance our website and services.

• Security: To monitor and ensure the security of our website and services, including detecting and preventing fraudulent activities.

• Legal Compliance: To comply with legal obligations and protect our legal rights.

4. Sharing and Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share information with third-party vendors who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the involved parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Using SSL encryption to protect data transmitted over the internet.

• Access Controls: Restricting access to personal information to authorized personnel only.

• Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure; therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. The retention period depends on:

• Legal Obligations: Compliance with legal and regulatory requirements.

• Dispute Resolution: The time needed to resolve disputes or enforce agreements.

• Business Needs: Operational requirements and the nature of our relationship with you.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to access the personal data we hold about you.

• Correction: The right to request correction of inaccurate or incomplete data.

• Deletion: The right to request deletion of your personal data, subject to certain legal obligations.

• Objection: The right to object to the processing of your data under specific circumstances.

• Data Portability: The right to receive your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at support@gracecx.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand user behavior and improve our services. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these other sites and encourage you to read their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered personal data from a child under 13, we will take steps to delete such information.

11. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and operated. The data protection and privacy laws of the United States may not be as comprehensive as those in your country. By using our services, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

GraceCX, LLC
11950 Nautica Dr.
Orlando, FL 32827
Phone: 407-786-9900
Email: support@gracecx.com