One customer reaches out on social. Another sends an email. A third calls your hotline. Before you know it, your team is juggling platforms, repeating questions, and losing valuable context. It’s a recipe for fragmented communication, dropped balls, and frustrated customers.
Enter Grace, your all-in-one, omnichannel AI support assistant.
Grace is designed to bring everything together. Whether a customer contacts you via phone, email, live chat, or social media, Grace provides a seamless, unified support experience, keeping conversation history, preferences, and context flowing across channels.
That means a customer can start a chat on your website, continue the conversation by phone, and follow up by email—without ever repeating themselves. Grace remembers, tracks, and responds accordingly.
And it’s not just about remembering. Grace uses that context to diagnose issues, guide customers through solutions, and even offer personalized upsells or care packages. She provides real-time, smart assistance that feels human—but scales far beyond what any team of reps can handle.
Say goodbye to silos, fragmented systems, and dropped conversations. With Grace, your support isn’t just faster—it’s smarter, more connected, and built around the customer.
Experience the difference today.
Call 845-456-8200 and let Grace walk you through a support scenario, from issue to solution to personalized upsell. It’s support, reimagined.
Want to unify your customer experience and simplify your operations?
Schedule your Grace demo now and see how easy it is to bring clarity to your support chaos.
